This is a fixed term contract, full time vacancy that will close in 3 days at 23:59 BST.

 

Our vacancy

 

Start your career journey with a role that's both rewarding and impactful! Join us as a Payment Support Apprentice, where you'll play a vital role in helping customers manage their rent arrears and charges.

 

 

 

This position offers a fantastic opportunity to develop essential skills in communication, accuracy, and teamwork within a supportive environment dedicated to your growth.

 

 

 

🌱📚Your journey as an Apprentice

 

You'll be on a 21-month Fixed Term Contract where you'll learn vital professional skills while undertaking your fully funded Apprenticeship.

 

 

 

🎓Qualification – Level 3 Housing & Property Management

 

🕒Duration – 21 months

 

👩‍💼Provider – Learning Curve Group

 

📍Location - Blend of office and remote working

 

⏰Learning time - 6hrs per week off the job learning (1 day a week) with the

 

training provider.

 

 

 

The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you’ve settled into the role.

 

 

 

✅What you’ll be doing

 

Assist customers with inquiries about rent arrears and charges, providing clear and supportive guidance.

Proactively reach out to customers to discuss payment options and set up manageable plans.

Refer customers to appropriate support services to ensure they receive comprehensive assistance.

Process refunds and ensure accurate updates to customer records.

Gain knowledge about benefits and entitlements to offer informed advice to customers.

Follow established policies and procedures while learning from experienced colleagues.

 

 

🔍👀What we’re looking for

 

Strong numeracy skills and proficiency in using IT systems effectively.

Attention to detail and a commitment to delivering accurate work.

Previous experience in a customer-facing role

Ability to thrive under deadlines and manage priorities effectively.

Proactive approach to learning and a desire to continuously improve your skills.

 

 

You’ll need to have GCSE grade A-C (or 4-9 points) in both English and Maths. If you don’t have these don’t worry - we will support you to complete Level 2 English and Maths prior to your end-point assessment.

 

 

 

🎉 Perks of working at Grand Union

 

🏝️ Annual leave of 25 days, rising to 30 days after 5 years of service

 

🏦 Generous pension scheme – employer contribution up to 10%.

 

🏥 Extra day's leave for no sickness absence in the financial year.

 

🎅 Christmas week off (no need to use your annual leave allowance!)

 

🌈 Opportunity to buy/sell annual leave.

 

👶 Enhanced maternity, paternity, and adoption leave.

 

🏥 Paid emergency and compassionate leave.

 

🌟 Life assurance (2x salary).

 

🤒 Generous sick pay.

 

💉 Free annual flu jabs.

 

📚 Paid qualification.

 

📜 Plus more – check out the full list of benefits in the attached document!

 

 

 

🚨 Important Information🚨

 

 

 

🛂 We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.

 

 

 

🚫 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

 

 

 

Closing date: 14 July 2024

 

Phone screening: 18 July 2024

 

Assessment day: 29 July 2024

 

Our company

 

At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.

 

We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.

 

Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

 

We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.