This is a permanent, part time vacancy that will close in 13 days at 23:59 BST.

 

Our vacancy

 

Are you passionate about helping people and making a real difference in their lives? We’re looking for a dedicated Payment Support Advisor to join our team. In this crucial role, you will be responsible for collecting rent arrears and other housing-related debts, working respectfully and proactively with our customers to help them take control of their debt and remain in their homes.

 

 

 

This is a part time role working 24.5 hours over a 5-day week.

 

 

 

What you’ll be doing 🏘️

 

Recover arrears and other debts according to procedures.

Monitor accounts in arrears, including new tenancies.

Contact customers promptly, offering tailored support.

Refer customers to support services to prevent tenancy failure.

Agree on affordable payment plans with customers.

Apply for direct payments to prevent tenancy failure.

Prepare paperwork for notices, possession proceedings, and evictions.

Represent the business in court for relevant proceedings.

Maintain accurate records of actions taken.

Stay updated on best practices and suggest improvements.

Provide advice on benefits and use benefit tools.

Manage and challenge benefit overpayment requests.

Collaborate with other teams for seamless service.

Process credit refunds according to procedures.

 

 

Please read the full job description before applying.

 

 

 

👀What we’re looking for

 

Outstanding customer service.

Professional, non-judgmental approach.

High emotional intelligence.

Excellent communication and listening skills.

Strong problem-solving and decision-making abilities.

Ability to identify custom solutions.

Strong organisational and prioritisation.

Good negotiation skills.

Accurate record-keeping and data entry.

Effective collaboration and teamwork.

Great attention to detail.

Flexible and resilient.

 

 

🎉 Perks of working at Grand Union

 

🏝️ Annual leave of 25 days, rising to 30 days after 5 years of service

 

🏦 Generous pension scheme – employer contribution up to 10%.

 

🏥 Extra day's leave for no sickness absence in the financial year.

 

🎅 Christmas week off (no need to use your annual leave allowance!)

 

🌈 Opportunity to buy/sell annual leave.

 

👶 Enhanced maternity, paternity, and adoption leave.

 

🏥 Paid emergency and compassionate leave.

 

🌟 Life assurance (2x salary).

 

🤒 Generous sick pay.

 

💉 Free annual flu jabs.

 

📚 Paid qualification.

 

📜 Plus more – check out the full list of benefits in the attached document!

 

 

 

Take the next step in your career and help us support our customers in maintaining their homes. Apply today to become a Payment Support Advisor at Grand Union Housing Group!

 

 

 

🚨 Important information🚨

 

 

 

🛂 We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

 

 

 

🚗A full UK driving licence is required for this role.

 

 

 

🕵️A DBS is required for this role (we will provide this check)

 

 

 

🚫 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

 

 

 

Closing: 24 July

 

Phone screening: 31 July

 

Interviews: 6 August

 

Our company

 

At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.

 

We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.

 

Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

 

We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.